Phone lost or stolen
Around the clock, every day of the year
Tell us straight away and we will lock your credit limit so nobody can spend it. Chat with us or send an email, whichever is faster for you.
Contact us
We are here to help you
Lost your phone, or locked out?
Three different problems. Here is where each one goes.
Forgot your password
If you can still reach your email or your mobile number, reset it yourself. It takes a minute and nothing about your account changes.
Locked out of both
If you can reach neither your email nor your mobile number, Account Recovery verifies who you are another way. Your loans, limit and history stay exactly as they were.
Get in touch
Office hours
Banking days from 9 am to 6 pm
For general inquiries and suggestions
For complaints
Our official channels
Only follow our official social media and avoid impostors.
Join our official Facebook group.
Write to us
Write your message below and we will get back to you as soon as we can.