Frequently Asked Questions
1. How does BillEase work?

BillEase is your online and hassle-free shopping partner that allows you to shop and pay at a later time. All you have to do is to submit an application form, wait for our approval. Once approved, an initial credit limit will be established, which can be used to purchase from our 200+ merchant partners.

2. How do I make payments?

We will send you a reminder in your e-mail few days before your due date.

Here are 5 ways to pay for your BillEase installment:

  1. Direct Transfer to Coins.ph


    Click your payment request. You will be redirected to several available payment channels, among them is coins.ph.

    Follow Coin’s instructions on settling your payment. Once done, you will receive a payment confirmation and your payment should reflect to your BillEase account.

  2. Pay via GCash


    You can pay your BillEase installment via GCash by selecting BillEase among the list of GCash’s Billers. Input the name registered in BillEase as account name, the mobile number registered in your BillEase account, and your loan ID, (can be found in account view) and pay for your installment.

    Your payment will be verified by the next banking day and a confirmation will be sent to your registered email address.

  3. Linking your Online Bank Account


    Link your Unionbank and BPI bank account and pay BillEase directly straight from your BillEase account. Just choose among our list of payment partners, such as coins.ph, BDO, BPI, and Security Bank.

    Payments via linked online bank accounts will be booked automatically. No need to send us your proof of payment.

  4. Bank Transfers


    You can also pay through bank deposit or online transfer, which is free of charge (only if settled within the same bank).

    The payment made will not automatically reflect in our system, so make sure you email us a copy of the deposit slip or a screenshot of your transfer to [email protected] Our payment verification team will confirm your payment within the next banking day upon receiving your proof of payment.

    Here are our partner banks and our account numbers:

    • BDO:
      Account name: First Digital Finance Corp
      Account number: 011290007371
    • BPI:
      Account name: First Digital Finance Corp
      Account number: 8101 0064 77
    • Security Bank:
      Account name: First Digital Finance Corp
      Account number: 0000-001768-090
3. How can I apply for BillEase installment plan?
Easy - simply download our app from Apple App Store or Google Play Store and sign up for a BillEase account. Once approved, an initial credit limit will be established, which can be used to purchase from our 200+ merchant partners.
4. How long is your processing time?

Fast - We want you to enjoy your shopping experience as soon as possible. Approval can be immediate or up to one day depending on your submitted documents. The key is submitting complete and clear documents and valid IDs.

Just make sure you submit your online application before 6:00 PM because any applications beyond that will be considered as next day submission.

All applications submitted after 8:00 AM on a Sunday will be processed together with all the Monday applications on Tuesday. This allows our credit team to fully verify the information you provided and make better credit evaluation for everybody.

5. What are the requirements to avail BillEase installment plan?

If you are at least 18 years old and have a stable source of income, you are welcome to apply! In addition, we will also ask for your latest proof of income, proof of billing and one valid government ID to verify the information.

Examples of accepted proof of income: payslips, screenshots of bank transaction history, Upwork certificate of employment, Paypal transaction history, remittance slips, etc.

Examples of accepted proof of billing: Meralco bill (preferred), credit card bill, water bill, cable TV bill, post paid plan bill, etc.

6. I do not have a proof of billing under my name. Can I still apply?

Yes, it is okay if the proof of billing is not under your name. As long as it is recent and has your home address, it will work.

7. Do I need a credit card to apply?

No, you do not need a credit card to be eligible for our installment plan.

8. How will I know if my application is approved?

We don’t want to keep you waiting; we will send you an e-mail as soon as your application is approved. On the other hand, we will also notify you in case of non-approval through e-mail.

9. Does the Lazada Wallet funds expire?

Good news: The Lazada Wallet funds do not expire! You can use it to buy your Lazada purchases anytime you want.

10. Should I use my Lazada Wallet funds in one transaction or can I save some balance for later?

You can use your Lazada Wallet funds in more than one transaction as long as your balance is enough to cover the amount you want to purchase.

11. Do I need a comaker or references in order to avail of BillEase installment plan?

No, we do not require a comaker or references as part of the installment application.

12. I am a freelancer, can I still apply?

Yes! Freelancers are welcome to apply, as long as you meet the requirements. Please prepare proof of of source of income (such as PayPal transaction history, Upwork Certificate of Employment, bank transaction history, etc.) as part of the application process.

13. What if my Lazada order is returned/cancelled?

For Lazada: If and when your Lazada order is returned or canceled, Lazada will automatically begin to process your refund. Once processed, your refund will be deposited to your activated Lazada E-Wallet under the "Rebates" section.

But remember, all funds disbursed to your Lazada E-Wallet through BillEase Top-up are considered final and good as cash. The amount and schedule of your repayments will not change due to returned or canceled orders.

For other partner merchants: BillEase will refund any and all payments made due to merchant initiated returns and canceled orders, as soon as the merchant informs us. Please allow our team 1-2 banking days to process your refund.

14. What if the item I would like to purchase is out of stock?

If and when your Lazada order gets returned or canceled, Lazada will automatically begin to process your refund. This refund, once processed, will be deposited to your activated Lazada Wallet under the Rebates section.

Refunds made with Lazada Wallet is fast and efficient. According to Lazada, you can receive your refund in less than 24hrs after cancellation is finalized or the returned item is received and processed in their warehouse.

But remember: all funds disbursed through BillEase Top-Up are considered final and as good as cash. Therefore, the amount and schedule of your repayments will not be affected by any returned or canceled orders.

15. Can I pay early?

If you prefer paying via payment requests (coins.ph, 7-Eleven, M Lhuillier, and Cebuana Lhuillier): Simply send us an email at [email protected] and let us know the amount you would like to pay for. We will then send you a payment request, which you can use to make an early payment.

Note: payment requests for early payments are only valid within the day.

If you prefer paying via bank transfer: You can make early payments directly to BillEase's bank accounts. Afterwards, send a copy of your deposit slip or a screenshot of your transfer to [email protected] and wait for our confirmation.

16. What if I cannot pay on the due date?

If you are having financial difficulties and cannot make payments on time, please contact us and we will try to work out a payment schedule that works for you. Our only request is that you inform us before or on the due date in order to avail of a discounted charge.

17. Can I re-avail?

Of course! As long as you have paid off your current installment plan, you can re-avail for another one immediately. What's more, loyal customers with good payment records can enjoy added features, such as higher credit limit, longer installment terms, cash loans, and other cool perks.

Got more questions? Visit help.billease.ph!
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First Digital Finance Corporation doing business under the names and styles of FDFC, Balikbayad, LoanRanger and BillEase is regulated by Securities and Exchange Commission as a financing company (CoA No.: 1101) and by the Bangko Sentral ng Pilipinas as Operator of Payment System (OPSCOR-2021-0007).

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