Much of the information we hold about you will be stored electronically in secure data centers. Others will be stored in paper files. We recognize how important it is to protect and manage the information you share with us. We use a range of physical and electronic security measures to protect the personal information we hold. In addition, we use computer safeguards such as firewalls, data encryption, and physical access controls to our office and files. We only authorize access to employees who require it to fulfill their job responsibilities.
Our security systems meet or exceed industry standards and we are constantly monitoring the latest developments to ensure our systems evolve as required.
We may keep details of any phone number(s) that you call us from and use them to contact you.
References to personal information include all of the information above whether obtained from you, from a credit bureau, from the internet or from any other source.
Information we share:
We will keep your personal information confidential and only share it with others for the purposes explained in this policy. We have trusted relationships with carefully selected third parties who perform services on our behalf. All service providers are bound by contract to maintain the security of your personal information and to use it only as permitted by us.
We may share information about you:
Your data may also be used for other purposes for which you give your permission or where we are permitted to do so by law or it is in the public interest to disclose the information or is otherwise permitted under Philippine Law.
When you apply to us for a loan, we will check the following records about you (and others where applicable):
Whether or not your application is successful, when credit bureaus receive a search from us, they will place a search footprint on your credit file that may be seen by other lenders. Large numbers of applications within a short time period may affect your ability to obtain credit. This is applicable whether you have been accepted or declined.
The credit bureaus supply us with both public information and shared credit and fraud prevention information including information about previous applications and the conduct of your accounts.
We may also make periodic searches at credit bureaus to manage our relationship with you.
Information provided by you on our applications will be sent to credit bureaus and will be recorded by them. We and other organizations may access and use this information to prevent fraud and money laundering and credit bureaus may use your information for statistical analysis. Information held by credit bureaus will be disclosed to us and to other organizations in order to (for example):
When you borrow from us, we will give details of your loan and how you manage it to the credit bureaus. If you borrow and do not repay in full and on time, the credit bureaus will record the outstanding debt and, in some cases, the length of time that the debt remains outstanding; other organizations may see these updates and this may affect your ability to obtain credit in the future.
If you fall behind with your payments and a full payment or satisfactory proposal is not received, then a default notice may be recorded with the credit bureaus. Any records shared with credit bureaus will remain on file for a retention period after your account is closed, whether any outstanding sums have been settled by you or as following a default.
If you give us false or inaccurate information and we have reasonable grounds to suspect fraud or we identify fraud, we may record this and may also pass this information to organizations involved in crime and fraud prevention including law enforcement agencies who may then access this information.
We and other organizations may access and use the information recorded by fraud prevention agencies from other countries.
You have a right to access certain personal records we hold about you. You may also correct or remove any information that you think is inaccurate by logging into "My Account".
Our site may contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own terms and privacy policies and that we do not accept any responsibility or liability for them.